CLS ensures that each Supported Individual has the opportunity to pursue their dreams, aspirations and vision of a full life in community. This process is developed, reviewed (at least annually) and documented in an Individual Service and Quality of Life Plan (ISQLP).
Supported Individuals will be assisted to take the lead in developing their Plan. This planning involves discovering how people want to live their lives and identifying what might be required to make that possible. Planning requires a flexible approach to respond to Supported Individual’s needs and changing circumstances.
The Supported Individual and their personal support network (where applicable) are integral contributors to the development and sustainment of this Plan. CLS ensures the process is flexible and responsive to the Supported Individual’s needs. Planning begins by gathering information provided by the Supported Individual and/or their personal support network. The first ISQLP meeting will be completed within the first three months of the start of service and then annually thereafter.
The Supported Individual determines who is invited and guides the meeting with as much support as they need. If a Supported Individual is in multiple CLS programs, each program must be represented, with the primary program hosting. The CLS Leader facilitates the meeting, assisting in a meaningful and purposeful process engaging the Supported Individual to identify their dreams, goals, strengths, needs, and preferences.
The following are the five key sections of the ISQLP:
The Supported Individual’s ambition or effort; an aim or desired result is how the CLS defines a goal. All Supported Individuals have at least one goal outlined that they will be working on.
Each goal will be measurable and tailored to the Supported Individual’s aspirations and needs, focusing on enhancing socio-emotional well-being and personal development.
Annually, at a minimum, the Supported Individual and their personal support network (if applicable) review goals as part of the ISQLP meeting.
Each goal plan includes five components:
- Why the goal is important and meaningful to the Supported Individual, the purpose.
- What goal will be achieved in one year, what the goal is.
- How the Supported Individual will work towards achieving the goal, outlining any steps required.
- Who is responsible for completing the steps, sometimes this is the Supported Individual and sometimes the employee.
- How the Progress will be tracked on activity logs and by the Leaders.


